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FAQ-I031 FAQ-I031
Can I Renew PASS for My 8 Bit IBC Systems?

FAQ-I031


Can I Renew My Pass Contract for 8 Bit IS-IBC1 System?


Problem:


After May 31st, 2013, support for 8 bit IBC system was ended.  These controllers are no longer supportable mainly because of shortages in spare parts which have not been produced for at least 10 years.


Solution:

If you have a annual PASS service contract that included 8 bit systems, we will honor that contract for 8 bit systems until it expires.  After that, you will not be able to renew the service contract on any 8 bit IBC system.


Upgrade paths to the 32 bit controllers are available.  Please contact our sales staff for details (sales@drjosephinc.com). 


Applicable IS-IBC1 Versions:

All 8 Bit IS-IBC1 Systems


For more information regarding identification of the processor you have, see knowledge base item KB-I2020.


Date of Last Update:  07/08/2013


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